Easy Returns & Exchanges: IBS Beauty’s Hassle Free Policy Explained
- Jun 30, 2025
- 3 min read
Since 2007, IBS Beauty (International Beauty Supplies LLC) has been Dubai’s trusted destination for all things beauty. From skincare and haircare to makeup and wellness, their collection features over 600 premium global brands — all curated to suit a variety of skin types, lifestyles, and personal care needs.
Beyond the extensive product range and expert service, what truly sets IBS Beauty apart is their customer-first approach, including a return and exchange policy that makes beauty shopping stress-free. This blog breaks down how the policy works and why it gives you the confidence to shop boldly and try something new.
About IBS Beauty
IBS Beauty serves both individual customers and wholesale clients, operating through a flagship store in Deira, Dubai, and a fully equipped online platform. Whether you prefer in-store advice or convenient online ordering, IBS ensures a smooth shopping journey from selection to doorstep — backed by service you can rely on.
Why Easy Returns & Exchanges Matter
Shopping for beauty products can sometimes be uncertain — maybe the color isn’t quite right, the texture doesn’t suit your skin, or there’s a rare reaction. That’s why having a fair and flexible return and exchange policy is so important. IBS Beauty understands this, and their hassle-free policy ensures that customer satisfaction remains the top priority.
IBS Beauty’s Returns & Exchanges Policy Explained
Here’s everything you need to know about how IBS Beauty handles returns and exchanges:
Return Window
Items can be returned or exchanged within 7 days of delivery.
Customers are encouraged to inspect their items immediately upon delivery to ensure eligibility within the 7-day window.
Product Condition
Items must be unused, in their original packaging, and in resalable condition.
Returns are subject to inspection by the IBS team before any refund is approved.
Non-Returnable Items
Discounted or sale items
Gift cards
Personal care or hygiene products that have been opened or used
Return & Exchange Process
Email sales@intbeautysupply.ae within 7 days of delivery, including your order number and reason for return.
Local returns are typically collected within 2 business days, and international returns are arranged within 7–10 business days.
Exchanges
If the product qualifies, IBS Beauty will reship your replacement item free of charge.
You only cover the return shipping for the original item.
Refunds
Refunds are issued only after product inspection and exclude any original shipping charges.
Approved refunds are processed via the original payment method within 5–10 business days after the returned item is received and assessed.
Benefits to Customers
Here’s why customers appreciate IBS Beauty’s return and exchange policy:
Peace of Mind – You can confidently try new products, knowing you’re protected if something doesn’t work out.
Customer-Centric Service – IBS goes the extra mile to process returns quickly and offer fair solutions.
Easy Exchanges – No need to reorder — just return the item, and IBS will handle the rest.
How to Make a Return or Exchange at IBS Beauty
Follow these simple steps:
Contact support: Email sales@intbeautysupply.ae within 7 days of delivery with your order number and reason for return.
Prepare your item: Ensure it's unused, undamaged, and in its original packaging.
Schedule pickup:
Local returns are picked up within 2 business days.
International return coordination may take 7–10 business days.
Product inspection: Once your returned item is received, it will be inspected to confirm eligibility.
Refund or exchange:
For exchanges, IBS ships the replacement at no extra cost.
For refunds, the amount (excluding shipping) is returned within 5–10 business days to your original payment method.
Conclusion
With a 7-day return window, free reshipping for exchanges, and a commitment to fairness and clarity, IBS Beauty makes it easy to shop confidently — both online and in-store. Their hassle-free return policy reflects their larger mission: to help every customer feel empowered, beautiful, and supported at every step.
Got a question or need help with a return?
Reach out to the friendly team at sales@intbeautysupply.ae or call +971 4 223 4434 — they’ll be happy to assist you.
Quick Recap
Return/exchange within 7 days
Products must be unused and in original condition
Email sales@intbeautysupply.ae to start
IBS pays for exchange reshipping
Refunds processed after inspection
Shop confidently. Try something new. IBS Beauty has your back.
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