Store Policy

Welcome to International Beauty Supplies LLC. We are committed to delivering quality products and a seamless shopping experience. Please review our store policies below.

Shipping Policy

Processing Time
Orders are processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Rates & Delivery
Shipping fees are calculated at checkout. Delivery timelines vary by location. Free shipping may be available for orders above AED 200.

Order Tracking
Once your order has shipped, you will receive a confirmation email containing tracking details.

Delivery Delays
We are not responsible for delivery delays caused by shipping carriers, weather disruptions, or customs processing.

International Orders
International customers are responsible for any customs duties, taxes, or import fees imposed by their country.

Return & Exchange Policy

Eligibility
Items may be returned or exchanged within 7 days of delivery. Products must be unused, in original packaging, and in resaleable condition.

Non-Returnable Items

Sale or discounted items
Gift cards
Personal care or hygiene products (e.g., opened cosmetics or skincare)

Return Procedure
To initiate a return, please email sales@intbeautysupply.ae with your order number and reason for return.

Return Collection Timeline

Local returns: Within 2 business days
International returns: Within 7–10 business days

Shipping Costs
IBS will bear the cost of reshipping exchanged items. However, customers are responsible for the cost of returning the original item.

Refunds
Refunds will cover only the product amount (excluding shipping). Once we receive and inspect the returned item, we will notify you regarding the approval of your refund. Approved refunds will be issued to your original payment method within 5–10 business days.

Privacy Policy

We value your privacy. Your personal information is collected solely to process orders and enhance your shopping experience. We do not sell or share your data with third parties without your consent.

Terms of Service

By using our website and placing an order, you agree to the following:

You are responsible for providing accurate and complete information.
Product prices and availability are subject to change without prior notice.
We reserve the right to refuse service to anyone at any time.

Contact Us

If you have any questions or need assistance, please contact us:

Email: sales@intbeautysupply.ae
Phone: +971 4 223 4434

Business Hours:
Monday – Saturday: 9:00 AM – 2:00 PM & 4:30 PM – 9:00 PM
Friday: 9:00 AM – 12:30 PM & 4:00 PM – 9:00 PM